I had to remove the machine from the domain Before doing that . Just open the Splashtop Streamer and choose Install Printer Driver. To connect to your remote computer, open the Splashtop app and simply click the computer you want to connect to. Thankfully the fix is a pretty simple one. (Mine shows disabled if I use the function key to disable it- surprise..:)) ", you agree to it. Hi Team, We dont have this problem inside the FW with any combination of machines. We all make mistakes like YOU did. Is there a way i can do that please help. The mouse cursor showed the busy pointer when hovering over the desktop. As it stands, the only Splashtop plans that offer remote printing access are: Additionally, users can only remotely print documents if their desktop or laptop computer uses one of following operating systems: Its also a good idea to remember that the remote print feature is only available during an active remote session. If your company has installed software on your work computer such as ActivTrak or SentryPC to track the web pages you visit, software you install, or other activity, then that tracking on your work computer will happen regardless of whether you are sitting in front of it in the office or remoting into it from home. Close any/all other readers and browsers that might have open PDFs, Visit the Adobe Acrobat Readers official, Save the installer on the Windows machine, Click Finish once the installation is complete. At least that almost makes it possible to use the system. Try tapping the touchscreen with your finger, and then try tapping the screen with your surface pen. Thanks and apology for the issue encountered. No, obviously, I cannot use VNC or anything else to test this specific Splashtop issue. First noticed this behavior after logging in with splashtop. To connect your mouse to your iPad or iPhone, follow the steps below: Set Up Bluetooth Mouse to iPad or iPhone Open the Settings app Select Accessibility Select Touch Select the AssistiveTouch toggle - this will open a new menu Select the AssistiveTouch toggle at the top to turn it on In the same menu, select Pointing Devices With the Splashtop iOS app, you can remote into your computer and view the screen in real time on your iPad or iPhone. was IRRELEVANT to this specific issue. Sometimes the remote session isnt as crisp as the one users would experience when operating the computer at the office. Change), You are commenting using your Twitter account. THANK YOU for sharing. See Software Compare Both. LOTS of people here use Splashtop. This black screen will linger for a few seconds, and then the app crashes. So, if you are using a computer and someone else remotes into it, you will see a pop up letting you know. Ahh so my suggestion was valid and you tried it (without consciously knowing it), testing other remote desktop apps does not exhibit the same issue, ergo you could discount an actual PC problem and could have proven to the technical team, seeing as they were being so obtuse, that it was the splashtop software that was at fault if they tried to tell you it wasn't. This is indicated by the icon at the center of the toolbar, as shown below. Fixed Windows 10 Remote Desktop mouse issue. it take THREE detailed emails to get to this resolution when as you noted, this My mouse cursor disappeared in remote desktop once after a windows 10 update, since then, I have been searching over the internet for almost a year trying to figure out why. On the streamer computer, navigate as follows: Right-click install_driver64.bat (for 64-bit OS) or install_driver.bat (for 32-bit OS), Create a remote session to the client computer, Once the drivers installed, a virtual display will appear after a remote session begins effectively (usually called SP-DSP00), Show solid color background on remote computer desktop. All I needed was someone with good reading skills to read what was right in from them and NOT miss it like you and they did.--------------, "Just because you cannot see the value in a suggestion doesn't automatically render it irrelevant." Users must install an XPS reader on the local Mac in order to allow the Windows machine to use the printing feature. It's 100% irrelevant to getting the Exchange issue fixed.". In my case, I use a VM for work on a personal machine, as I am a contractor and the work VM needs to be on the network and have all the group policy stuff, which like many organisations has its theme logod for corporate satisfaction. Its possible to use Splashtop and RDP together, but as you That is why I posted here, asking for a specific set of steps to be tested USING SPLASHTOP, but you answered "Cant you just use VNC or something similar? Select. You can do this by disconnecting the mouse from the USB port and plugging it back in. View all posts by Cameron Dwyer, Disappearing cursor, Missing cursor, RDC, Remote Desktop. Keep pressing and holding for up to 10 seconds (until the device turns off). It's also just as irrelevant as your suggestion.Testing SOS was merely curiosity, and the fact that it worked HAD ZERO EFFECT in helping find out why the regular Splashtop product did not work on those problem computers. I did not need ANY other steps to prove that. Move on!Gregg, For any poor soul who may still be following this thread, the originalSPECIFIC issue with Splashtop has been fixed with their release on 6/21/20 of the Splashtop Streamer 3.4.0.0 version, a product specific to Splashtop and NO other product.The new Splashtop Streamer fixes the SPECIFIC Splashtop issue I noted in my original post and as noted multiple times, it is 100% unrelated to ANY other products suggested or mentioned.Note: items in bold text were highlighted in case someone else has poor reading skills.Gregg, BTW, who is "Denis (LiteManager)" and why is he spicing every post?Gregg, You sound like someone who would go to the doctor complaining of pain in the third finger of your right hand, and when the doctor asks, "Can I amputate your left foot? On the initial screen (note the remote PC screen in the background), you will see an overlay that explains some of the finger gestures you can use to navigate the computer screen in place of using a mouse. Running remote support sessions from a web browser isnt supported. This means that when using a mouse while remoting from an iOS device to a computer, you have to use it the same way you would use your fingers to control the screen. When you are done, you can close the window to end the session or the remote user can click the Disconnect button on the access app to end the session. Automatically blank the remote screen when connected. response? Download Adobe Acrobat PDF reader if it isnt already installed on the machine. Enter your email address to follow this blog and receive notifications of new posts by email. Surely everybody knows the cursor disappears when typing but because of that feature, it is almost impossible to search the Internet for a mouse pointer that disappears when youre not typing. thanks for leaving the comment. Your mouse should now be connected! (LogOut/ Anyway, thanks to your excellent post I now have a pointer again! Now, when Windows is loading with the spinning dot on the display, press and hold the power. 1 Comment actions 0 I do almost all my work over RDP and this was driving me crazy! Using Kerio is a USELESS suggestion.OMG, It's absolutely AMAZING what READING PROPERLY can do for a person! In your Splashtop Account Settings, you can enable Two . Grate Job man .because of this I face lot of problem in last 6 month but Today It solve.Thank You So much, Glad it helped, thanks for leaving your comment . Let the device recharge and then turn the device back on again. For example, you can set the right click to be the home button. Solution 1: Turn off the auto-hide taskbar option Right-click the taskbar, choose Properties, and deselect Auto-hide the taskbar. But the more budget-friendly plans (Splashtop Personal and Splashtop Business Solo) users must manually switch back and forth between the displays: Please note: The secondary monitor should open in its own window. Change). This digital tool allows end-users to remotely access and manage computers from another desktop or mobile device. Geez, you may as well have recommended trying to open Excel without issue. Im using Windows 11. Complex processes are happening to adjust different screen resolutions between home and at the office and this can cause some visual side effects. Right-click on each mouse and choose " Update driver .". I even got suggested to get a new mouse. Sadly this doesnt work for me. After entering the 9 digit code into the SOS screen of your Splashtop app, click the arrow to connect and the remote access session will begin. New features in Splashtop Personal App for Android; Suggestions for Best Performance; Why do I get a "satellite" icon on the computer name? Welcome to the Snap! you saved my life i was so frustrated editing documents. Because as I noted several times and proved with images, I already KNEW that Splashtop "isn't working as it is meant to" work on those computers (all 15, but two different models). 0 Comment actions Techsupport November 18, 2015 20:46 Just to add another item: The menu dropdown works after I make any change to the Windows Theme. Click here for a blog post on remote accessing and controlling Android devices with SOS. On my way to go nuts during a technical emergency during the crismas. Most often, users will receive a black screen upon opening the app. Some seem to have resolved this by either enabling or disabling mouse trails in Control Panel -> mouse. Check through the settings and adjust any you want to change. Using the Num Lock key Make sure the computer is not frozen by pressing Num Lock on the keyboard. Some users noticed that a Windows10 update KB4056892 blocks communications with Splashtop. Step 2. Splashtop recently released update versions. If there's a NinjaRMM rep here, give us the situation if you would. Advance Has proxy settings options (No proxy, Auto, Manual) and to set Server, Username and Password. Click, Splashtop Black Screen Problem and How to Fix It, Splashtop Multiple Monitors are not Working, Resolving Splashtop Issues Doesnt Have To Be A Headache, Ensure youre running Splashtop Streamer v3.3.4.0 or newer. Actually it would allow you to work out whether you have an exchange error or a network error. Click " Apply " and then " OK ." Is there a bug report with microsoft we can upvote to get this fixed? Troubleshooting - Splashtop Business - Support Splashtop Business - Support Troubleshooting Troubleshooting Explore common questions and troubleshooting tips. Tap pair to disconnect my dual 38-inch and mouse but it's connected, we hooked up. "Exchange crashes on install" can you use kerio? Thanks, Cameron. With Splashtop SOS, you canuse your computer or mobile device to remote access and control remote computers and Android devices. I can feel the pain you were in and really glad I was able to help you fix it! Developed by Splashtop Inc., Splashtop is a suite of remote support and remote desktop software. In this article, we've seen how to get set up with Splashtop SOS. Do you see that ITALICIZED word "specific" right before "Exchange server" in the scenario? Bonus Flashback: March 3, 1969: Apollo 9 launched (Read more HERE.) No. Ensure the device has a stable internet connection and all proxy, network, and Splashtop software settings are properly configured; Ask the network administrator if the following addresses are accessible on your network: amazonaws.com (as Splashtop servers reside on Amazon Web Servers), Make sure the port 443 is open for all traffic, including non-ssl. As long as you do NOT log into the Windows Splashtop enables remote access to Windows and Mac computers from iOS devices. I thank God everyday you were born. The file transfer function is invoked from within a session. The Splashtop onscreen prompts show the 3 steps. The "Active" named session should allow BOTH simultaneously.I have sent them proof that it worksa screen shot of a live RDP session on one monitor with Splashtop connected to it on another monitor, and both live. Therefore, your recommendation of "Cant you just use VNC or something similar?" See if you are still experiencing a problem. "You seem to be as qualified at reading English and looking at pictures as Splashtop's support was. I checked with our team, and here is the initial feedback: Windows only allows a single user login (console or RDP). Click the Hardware tab, and then click Device Manager. When trying to hover over the edge/corner of a window to resize the point "jumps" several mm right and up. Cookie Notice Resizing the mouse pointer to 6 seems to bring it back temporarily but its HUGE. 1) Download the personal app on the device you would like to connect from 2) Create a Splashtop account 3) Download the streamer (splashtop.com/streamer) on the computer you would like to. This black screen will linger for a few seconds, and then the app crashes. This menu is usually the first button on the left. Thankfully the fix is a pretty simple one. No, Splashtop does not monitor your web traffic while remotely accessing a work computer. "Now hopefully you understand why i said 'can you use VNC? I have posted useless answers to others' thread before when I misinterpreted their issues. Ive tried every driver, policy changes, and display setting changes. You can remotely control the computer, open files, and more using the iOS touch based interface. done in the video is exactly as described. For disconnect issue when switching users, we can't reproduce the issue in-house. With both Splashtop and TeamViewer, mouse tracking and clicks were always registered straight away, and transferring files was also fast. was WRONG, still is wrong, and always WILL BE WRONG as it relates to the SPECIFIC ISSUE that I posted, which was connecting with Splashtop (NOT Splashtop SOS) to the active RDP session. The Q&A below explains and gives tips on how to keep your computers safe and protect your privacy. We hope this article helped alleviate some of your frustration regarding the Splashtop issues. 3) After selecting language, press Shift + F10 to open Command Prompt. If not, its a quick learning curve. Lock the streamer settings using Splashtop admin credentials. The cursor only appears while in the ribbon. When a remote session is established, a large notification will pop up letting the user know that the computer is being remotely access. Our team reviewed the video. When youre done with the session, just click the End session button at the left of the footer toolbar. Silly me for thinking that all the Splashtop users I see here nearly every time someone asks about remote support would be silent on the issue.Again, look at my scenario of an Exchange problem and someone suggesting Kerio. Just because you may know of other remote support tools doesn't mean that you have actually considered using one to test whether they also exhibit the same issue in the scenario. The GoToMyPC Pro Plan costs $41.50 (monthly-billed price) per computer per month and supports access for 2 to 50 computers. Download Splashtop Wired XDisplay HD - Extend & Mirror and enjoy it on your iPhone, iPad, and iPod touch. and our This is not the case. I dont know how many mistakes I made because I couldnt see the (expletive deleted) mouse pointer. This has annoyed, angered, frustrated and wasted time for me for SO LONG!!! Please note: You can switch the setting back to extend these displays upon returning to the office. Is there a solution for the Mac users with the same problem? Next streamer update will fix these win7 corner cases, targeting end of June (in 2 weeks). You said it because you failed to properly read and comprehend the issue at hand and that the requested test steps had nothing to do with ANYTHING other than the specific software and specific situation outlined in my original post.---------Finally, the fact that Splashtop themselves, minus my support techs, knew about the problem PROVES ONCE AGAIN that my points have all been correct and that "Cant you just use VNC or something similar?" However, all it did was detract from the point.----------------"a sounding board on a forum that, by anyone's logic would be less use than the support department of the software you had an issue with. Say hello to your cursor when editing text again! Here is the easiest way to resolve this issue: Splashtop Business Pro offers true multi-to-multi monitor support, allowing users to display their dual office or home monitors side-by-side as if they were physically working from the office. The problem right now is while using splashtop, my mouse doesn't lock therefore my mouse goes off screen when I click. For future readers, Mark's response that "Our team will post a response for you at Splashtop support site (your ticket) shortly with a workaround to resolve the corner case win7 issue" was the fix (renaming a specific file). If I choose Console, the user gets kicked out as expected. No, Splashtop does not monitor your web traffic while remotely accessing a work computer. OMG! Please help attach logs in your ticket. NinjaRMM remote access services not working (TeamViewer, SplashTop, Self thing) Among possible other issues, NinjaRMM is NOT up and running. USEFUL. thank you !!!! Any quicker keyboard shortcuts? Pc mac download - Splashtop Remote Desktop 2.6.4.0 download free - Access your computer from another PC or phone - free software downloads - best software, shareware, demo and trialware 04-10-2020 12:26 AM. Generally, Splashtop should be fairly responsive with 1.5 - 2Mbps of uplink from the computer being remotely accessed. Thanks for not making a long winded explanation and simply getting to the fix. Step 2: Tap the power button to turn it back on. You need to hear this. As Chrome Remote Desktop is a Chrome web-based tool, uninstalling and reinstalling Google Chrome can also fix the problem. So, first interaction here, so if more is needed, or if I am doing something wrong, I am open to suggestions or guidance with forum ettiquette. perfectly!Why didnt Your GUEST or HOST! Thanks! Because you came on a forum with extremely limited to none knowledge on the software in question after originally not getting the answer you were looking for and getting nowhere with the one and only set of people that could actually help you. Users can then drag the monitor window to the second monitor on their home computer as well as expand each one to fill its respective screen. Check the Synaptics 'Device Settings' tab, Tapping, and check Tapping is enabled. If this still doesnt work, try running an older version of the app. Privacy Policy. Shame on me for thinking that an actual Splashtop user could test what I asked!----------------Regarding your "after originally not getting the answer you were looking for and getting nowhere with the one and only set of people that could actually help you" comment, you seem to have missed the point of why I posted here in the first place. Benefits of a Multi-Monitor Setup Whether you're using your iPad as a second monitor or outfitting it as a multi-monitor setup, there are a lot . This is the contextual mouse cursor. My tablet and computer are on the same local network. I decided to let MS install the 22H2 build. Close the file manager to return to remote desktop control. 4. not really a solution but can help debug/address the issue. Thanks a lot There were many other solutions on net, but yours was perfect. Neither VNC nor SOS uses the Splashtop file that was the root of the "known issue" that was unknown to my Splashtop techs so ALL other products are irrelevant, even SOS.------------"testing other remote desktop apps does not exhibit the same issue, ergo you could discount an actual PC problem and could have proven to the technical team, seeing as they were being so obtuse, that it was the splashtop software that was at fault if they tried to tell you it wasn't. Sound like it is working. Had I asked "Can someone give me a good alternative while I work out a problem with Splashtop? To verify, connect to a remote computer using RDP (via VPN or protected login as I outlined), then connect to that user's RDP session using Splashtop as in the image below.I appreciate any help!Gregg. If your mouse pointer movement disappears, follow these steps to determine if your computer is completely frozen. Splashtop Remote Support (Plus and Premium plan), While operating the remote device, run the application you used for printing, Choose Splashtop PDF Remote Printer from the dialog box, Choose the local printer youd like to print from, While using the Mac, open the App Store. Step 3. Had you simply acknowledged that your answer had nothingto do with Splashtop specifically, we wouldn't be continuing this ridiculous dance. Id definitely like to hear of a permanent solution to this as its damn annoying. If I try to help one of those RDP users via Splashtop, when I log into their RDP session via Splashtop's choice to connect to the active RDP session, it kicks them out of their RDP session, and if they log back in via RDP, it kicks ME out of the Splashtop connection. Step 1. After downloading . Splashtop is a remote access tool that enables remote workers to access and control their office computers. Your inability to acknowledge that FACT (that you are human and you made a mistake) is absolutely BIZARRE. It is so frustrating when it disappears . It seems the problem is more widespread and affects most input or editing controls across many applications in the remote desktop session. On the guest machine (that you are remoting into) simply edit the current Windows theme and change the mouse cursor. Your daily dose of tech news, in brief. If you see Realtek HD Audio Manager, right-click and select Disable. Unfortunately, this solution did not fix my Windows 10 mouse cursor issue while working remotely . Please click on the Eye icon in the toolbar at the top of the screen when you are in a remote session, then click the "Show Remote Cursor" button. Follow the steps below to learn how to enable this remote access permission: Users must execute this locally (AKA physically on the computer/machine or via a 3rd party tool with pre-existing access permission). Logitech options find the ipad with your. This is the contextual mouse cursor.Any help welcome please before we get onto Splashtop support? I say its a good compromise. So pleased I found this after trawling through all the idiot didnt read the manual posts on other sites. Deselect Auto-hide the taskbar. Most often, users will receive a black screen upon opening the app. Use the Invite Technicians button to invite additional technicians to your account. OF COURSE I could use an alternative, but that is not what I asked about. Here is how to change multiple duplicate displays to mirror one another via the Windows display settings: Once changes are confirmed, all windows should consolidate down into a single screen. Splashtop users are able to toggle the blank screen on/off while in a remote session, as well as the lock remote computers keyboard and mouse to prevent tampering while youre working on the computer. File transfer is supported in version 2.6. They give you the code displayed in the app and you use that code in your Splashtop app to remotely access and control their Android device. Looking into the proxy settings is advised when dealing with Splashtop connection issues on Macs regarding whether its running the business app and connecting to a remote computer, or a technician running the SOS client for remote access. useful because it allows you to see if the PC is preventing you or splashtop isn't working as it is meant to. I have a system with me which has dual boot os installed. Heres what well cover in this article to get you started, Install and set up the Splashtop app(s) that you will use to do the remote access, Start a remote access session and control a remote computer, Use your mobile device to navigate and control a remote computer, Remotely access and control Android devices, Manage your SOS account online (manage users on your team and account settings). Many other remote control solutions do not have this security feature. NO! I need to be able to have us BOTH on the computerthe user via RDP, and me via Splashtop. Microsoft MVP: Office Dev When you begin the session, the remote computer screen will open in a window on your computer. Hope this helps someone else besides me, who likes the original white cursor scheme. I'm checking with support team. stay tuned thanks. It could be that the computer is frozen, meaning it is not responding to any commands you give it.In this case, the touchpad would also not be working. What are some of the best ones? We will need your help to reproduce the issue then collect logs. If, after all that, the app continues to error out, users may have to uninstall and reinstall the Splashtop app. The first thing to check is whether the computer and the operating system is not responding as well. 2. That means an issue SPECIFIC TO Exchange servers, so recommending Kerio or any other mail server is 100% IRRELEVANT because a "specific Exchange server" issue is NOT a network problem and "isn't receiving emails" is not "specific" to Exchange. By the time I tested SOS, Splashtop already had the answer because it was a"known issue", but MY techs didn't know about it.________You really should keep "smug mode" off. Our team's plan is to add the fix in upcoming release of new streamer (agent) targeting in two weeks so there will not be a need for the workaround shortly. Therefore, your recommendation of using ANY other product was 100% wrong because NO other product could test theSPECIFIC issue with Splashtop.Regarding the SPECIFIC example scenario of Exchange/Kerio, you were also wrong for the reasons noted above.For this specific set of circumstances, your reply was WRONG and always will be wrong. Therefore, ANY response mentioning a product other than Splashtop is 100% irrelevant. I'm a freelance writer specializing in technical communication. You need to hear this. But now with iOS 13 making it possible to use a mouse with iPhones and iPads, you can control your remote desktop with a mouse when remoting from your iOS device! No matter how many ways you try to twist my SPECIFIC ISSUE to fit your answer, YOU ARE WRONG.Gregg. I had to remove the machine from the domain Before doing that . Sorry JR Im still on my learners plates when it comes to Mac . He only would be correct if I were trying to connect to the Console session, but that is NOT what I told them I wanted to do. The GoToMyPC Personal Plan costs $44 (monthly-billed price) per computer per month and allows individual users access to an unlimited number of computers. ", THEN your response would have been perfectly fine and I would have thanked you for the suggestion. Learn how your comment data is processed. If they are in my post thread and they contribute little or nothing to the issue, then sometimes I do respond in frustration.You were my "vent point" ONLY because your response had nothing whatsoever to do with the specifically outlined issue and set of test steps FOR THE SPLASHTOP PRODUCT that I asked if others could test.Regarding your "Just because you may know of other remote support tools doesn't mean that you have actually considered using one to test whether they also exhibit the same issue in the scenario" comment, I have ZERO NEED to know if SOMEONE ELSE'S PRODUCT does have the same problem, because I already know that Splashtop CAN DO what I needjust not on THIS CLIENT'S computers. "Exchange isn't receiving emails" can you use kerio to see if that receives email? Ok, so it's a touchpad issue. You should try it some time! If the user visits the SOS app download page from an Android device, they are prompted to download the SOS Android app from the Google Play store. Disabling the Realtek HD Audio Manager is known to fix both mouse freezing and disappearing cursor issues. Follow instructions 1-5 above to make sure AssistiveTouch is turned on. Sometimes an error message will appear, and sometimes it wont. Splashtop Personal app introduction; Hot Topics. Our team actually found a potential issue that terminal session switching doesn't work for selective Windows 7 machines. this might be the cause for the issue here as you tried to switched to terminal session on WIn7.