Apply for Compute Sales Specialist job with Lychee shadow in Taipei, Taipei City, 11568. Challenge 1: Automate record creation. Hello,I'm stuck on Challenge 7 with a hair-pulling message:We couldn't find the correct dashboard metadata. I'm concerned to share photos because of the slight nudity, however, I can assure you that it was a glorious adventure. One of my favorite new things this week was taking a shower with my whole block collection. Ensure the Case Reason and Type Analysis report format is SUMMARY. But I didn't complete it. I am stuck at Step 3 - Create service level and actions. If the action is missing from the page layout, it will not show up as an option in the feed. I've no clue what more I need to do to complete this challenge. I am not sure what I'm doing wrong? I may be overthinking this, but want to make sure they aren't twisting the terminology on us like they tend to do with Superbadges. I dont see any check box under layout properties of Knowledge. Does this match the requirements? No. ), I renamed my support process from "Cloud Technical Team" to "Cloudy Technical Team". If you are short on time, start around the 20 minute mark. Ensure Agents have access to Knowledge when viewing a Case." Ensure you group report results correctly. " I completed "Selling with Sales Cloud Specialist" Superbadge last night, on June 30th, 2022 (my first superbadge). {!Case.OwnerFirstName}, Ursa Major Solar. Issue was with the Lightning Page Layout. Yes! took me 2 hours to undersand that, and without your comment I could have been there forever!! Thanks for sharing your great ideas, thank you so much and keep share.Custom Name BadgesMagnetic Name badges. I enjoy playing on Trailhead, taking long walks with mommy, watching the Florida Gators with daddy, and chasing my two dogs. Hello Trailhead Baby, thank you for all your replies.I am interested in what profile you cloned for this one. Have you guessed the theme of the photos that go along with the Trailhead - Process Automation Specialist Superbadge series?They are a few of my favorite day to day processes! Stuck on Superbadge Apex Specialist Step 1? Hello,I'm also stuck in challenge 5 with the message "We can't find that Case Agents have access to Knowledge. "I named the process :"Cloud Technical Team" !Not sure what is going on .. @adityavarma chekuri try to name the support process only "Cloud Technical Team". Initial Response milestone- You only need 1 criteria. Hi,Oh I got it! By clicking Sign up for GitHub, you agree to our terms of service and Easy "oopses" to avoid: I hit this error message a few times, even though the entitlement name was visible to me check the console app. I ran into same issue and I was able to resolve this issue by switching the trailhead playgrounds back and forth. Ensure you group report results correctly. Theres the possibility of sorting by one column then the next get to know the, The report has to be a summary report. Email to Case would already be on if youve followed the instructions carefully now its a case (ahem) of establishing a routing address and making sure it doesnt need a firewall agent to work. This is where you start building out the ability to manage support levels. If you are still stuck after that, leave a comment with some more details and I'll take a look. I have checked all of these things and my challenge still gives me the 'We can't find Entitlements on the Case Lightning Page. It still gives me the same error that it isn't found. i m at step 4 getting below error Challenge Not yet complete here's what's wrong:We couldn't find the Advanced Cases configuration. I still get the error: Challenge Not yet complete here's what's wrong:We can't find the status 'Wrong Queue'. I'm sure you've done this but is omin-channel enabled? Sales at Lychee shadow Did you verify that the action is on the page layout Salesforce Mobile and Lightning Experience Actions. I started the whole of the following steps in this section with the objective of creating a macro. My email template body is set up like this:Hey {!Case.Contact},Sorry to hear that your panels aren't generating the power you hoped for. read more, Learn Salesforce with Gemma Homework and Recordings, Introduction: Learn Salesforce from Scratch Totally Free, Tips for Passing the Lightning Experience Reports & Dashboards Specialist Superbadge, How Chris and I used Salesforce to help with mental health, functional people looking to brush up on their Service Cloud skills, developers who would like to know more about how Salesforce can be used in the front end, Anyone studying for their Service Cloud consultant certification, Think back to the pre-requisite badges theres something you have to enable before allowing emails to be sent from a Case. Service Cloud Specialist Superbadge - 4,5,6,7. E.g. If you want to check the support process' api name, you can extract via data loader. I enjoy playing on Trailhead, taking long walks with mommy, watching the Florida Gators with daddy, and chasing my two dogs. I had figured that out in order to build the macro. Even after setting up support proc and presence status. Does somebody have a thought? It has to be so simple. Tonight's challenge involves the creation of two processes. If easier, feel free to email me some screenshots- rebecca@capstorm.com. Alas, fingers crossed for the next challenges. The macro works without the email button being visible. Ensure the Macro sends an email to the customer.I have submit in Macro and when i run it I can see it works fine and close the case successfully.Did you find a solution? Look at the page layout and enable knowledge. Please help me to resolve, Hi,I want to know the resolution for Service cloud specialist badge challenge 7.everything looks fine in my account but not able to pass the challenge due to some grouping issue. here is the complete guide for designers that will increase your knowledge. High Value Residential This report includes: 1 filter, 1 grouping, and 1 summarized field. Hello. Does this help? You may find it easier to set this up using the Set Up Knowledge setup flow, Create your article (I found that my custom fields were already there, which helped), Youll need to make changes to your Case Lightning page and actual record page to complete this part , The first requirement smacked of full automation bear in mind to stay modern in your approach, I had to put {!recipient.name} in my email template for it to work it fusses over fields. Use the search o. Hello! []Safari Review the steps to ensure you create the Cirrus Support Process. Hope this solves it for you too. Go to a case- check the Status options. A few things to check:1) On the custom app - Object added?2) Case page layout (don't forget that you've created a custom one) - What fields have you added?3) On the record page - added the component to "count down" until the next item due? At last count, there are 81 Salesforce Trailhead projects for developers. It is reason i m getting this error. Service Cloud Specialist Superbadge Challenge 2 Question. I get the following error "Ensure you set up Email Routing to work without having to install the Email-to-Case agent behind a network firewall." Challenge 4 Case Routing. Turns out that i put the incorrect work capacity for Basic Cases so it wasnt finding it. The text was updated successfully, but these errors were encountered: Can You Please Provide the notes So we Can Follow That And Solve Superbadge. Hi Trailhead Baby, I am stuck in Challenge 6, keep getting error:Challenge Not yet complete here's what's wrong:We can't find the 'Send Email' macro. He laughs when I poke his nose and tries to take toys out of my hand. I hope that you feel inspired. Do you have "Billing Topics" as a top data category with the 2 sub categories? Case( Cloud Technical Team) Layout, I'd bet your guess about the incorrect name is correct- { Cloud Technical Team Page } is what I would try without the "{"'s. https://trailhead.salesforce.com/en/content/learn/modules/reports_dashboards/reports_dashboards_report_types, Hi i am stuck at step 4 with the error"Challenge Not yet complete here's what's wrong:We couldn't find the Advanced Cases configuration. Why the change of heart? Ensure Entitlements are visible on Cases in Lightning. kindly disregard my earlier comment.Check the FLS of Case Object of the customise case page layoutAnd you were right, the "count down" should be added too, otherwise another error will pop up.Thanks,. I'm chasing my own tail. This superbadge in specific helps building reusable granular components. Don't be worried if you are updating several page layouts plus the console app. Ensure you set up the routing for Advanced Cases properly.I have 2 routing configurations: advanced (least active/units of capacity:2.00/priority:1)and basic (most avaliable/capacity:1.00/priority:2)I have 3 presence configurations: advanced case organizer(capacity:20), basic case organizer (capacity:20) and overflow(capacity:100) and all of them are avaliableI have been re-reading the pre-requistes but I'm stuck big time. Thanks for your Reply but I passed through that step But now I am getting error in Step 7 while validatingChallenge Not yet complete here's what's wrong:There was an unexpected error while verifying this challenge. Tonight's challenge involves the creation of two processes. Desktop Analytics Exploration [2 hrs] (Follow @SForceAnalytics) Data Integration Specialist [8 - 15 hrs] Its pre-requisite Modules: Apex Integration Services [2 hrs] Asynchronous Apex [1 hr 30 mins] API Basics [2 hrs] Lightning Flow [2 hrs 5 mins] Projects. Tnx, hmmmm What you have sounds correct. Please, anyone, tell me which steps are involved in challenge-2 and I am facing one issue. You will need it. Note the filter. This kind of information is very useful, but I liked this article very much, if you also want some new information related to Covid 19, then you can visit here.1. Open a Case in the service console.2. Hi!Here's the error I'm getting:We couldn't find the Advanced Cases configuration. Review the steps to ensure you configure the Case Stages for the Cloud Technical Team Lifecycle." Ensure you create the Cloudy Weather Resolution automated action. I am unable to rename the "Service" console , I receive this message when selecting Edit. I feel I can very confidently now teach people about Service Cloud productivity in Lightning and now also have some practical experience in setting up Omnichannel! Would you like to share a few more details on how you currently have things set up? Thanks for your advice and help. Configure a named credential and remote site according to the specifications outlined in the business requirements. "Challenge Not yet complete here's what's wrong:Ensure you set up Email Routing to work without having to install the Email-to-Case agent behind a network firewall. However I successfully created this console in my playground.Challenge Not yet complete here's what's wrong:We can't find the 'Cloud Support Service Console'. Thanks! Case Teams -> Case Team Roles , create 2 roles and make sure that both have correct Case Access. My problem was that I had 2 users with the same name: Ada Balewa. Report Modifications: Sales Two words: Filter Logic Support If you get this errortry stacking to 100% and make sure that you have a "horizontal" style chart. You also increase the likelihood of achieving First Ascent - meaning you got every step right the first time! I resolved the issue, by deleting the Billing profile and recreating it using. I am able to add the automated email action, but for some reason, cannot add the instruction for updating the case status. "Wrong Queue" is not a queue. I can't figure out what this error means. "Im not able to add instructions in the macro. If you've been introduced to the world of Salesforce, you might have heard of a little thing called a superbadge. Keep working, great job i believe you should like my post home care specialists. Empty the recycling bin. I have cloned the Salesforce "Standard Platform user" profie!Is it correct? You should be prepared for a heavily scenario . I am struggling with this part from step 6.Challenge Not yet complete here's what's wrong: We can't find the Recipient field in the email template. "Please help to resolve this. What other fields do you need to add? This type of information has a track record of assisting businesses of all sizes in producing outstanding user experiences.If you want to know about then you can click here.Thanks for sharing. I am the Trailhead Baby! "Challenge Not yet complete here's what's wrong:We can't find the 'Send Email' macro. (The badge is all click, no code.) +12,700 Points +300 points. Could you suggest how to troubleshoot it ? Already on GitHub? Create the Cloudy Technical Team support process! can you please suggest something? I'm also having issues with challenge 2 - it seems super simple, but I've tested many times and am still getting the same error message: I am doing Service Cloud Specialistchallenge 2. Also, I've included Entitlements in the console. Review the steps to create the 'Cloud Team Billing Support' profile.I deleted and recreated the profile number of times. Complete these modules to unlock and complete the Service Cloud Specialist Superbadge. Copyright 2000-2022 Salesforce, Inc. All rights reserved. I'm wondering if that has anything to do with it?Any direction pointing is greatly appreciated! Ensure you have created the Support: Cloudy New Email from the Case email template.I already created Email Template with a name Support: Cloudy New Email from the Case. I tried to rebuild the report in another playgorund but this error occurs agin: We can't find the result 'Sort: Descending' in Grouping1. I have tried a thousand times with all variationsand the same error keeps coming up. I am not intending to give out the answers, just a little bit of a nudge.
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